Delight as Strategy: How the Best PMs Build Beloved Products (+ Book Giveaway)

Join us for an inspiring evening with Nesrine Changuel - international speaker, trainer and author of Product Delight - as she shares the ideas behind her new book and experience from Google Chrome, Google Meet, Spotify, and Skype, on what it truly takes to build products people love.
Too many products compete only on features and functionality. But customers don't just buy and use products - they form emotional connections with them. In this talk, Nesrine will explore why delight is the secret ingredient that separates good products from great ones, and how you can start designing for it.

You'll walk away with:

A fresh perspective on why emotional connection drives customer loyalty and advocacy Nesrine's practical frameworks for designing experiences that resonate - including her Delight Grid
Real-world examples of companies that win by standing out emotionally Actionable ways to apply these lessons to your own product strategy and roadmap

As a speaker, Nesrine strikes a balance between inspiration and practical information, blending expertise and humour into engaging, actionable talks - and this evening will be no different.

🎁 Book Giveaway We'll also be giving away free copies of Product Delight on the night to some attendees — don't miss your chance to take one home!

F&B will be provided. Thank you to our sponsors:
Productboard: Turn customer insights into strategic clarity and ship what matters most with Spark, Productboard's new agentic platform.
BrainStation: BrainStation is the global leader in digital skills learning and workforce transformation. They empower businesses and professionals to succeed in the digital age by equipping them with the necessary skills to create value in fields such as AI, data, design, marketing and product.