The Future of AI-Powered Service Roundtable

Join Us for an Exclusive Executive Roundtable Dinner & Discussion

The Future of AI-Powered Service Roundtable
The Ortus Club and monday.com are pleased to invite senior IT and Operations leaders in London to an exclusive roundtable dinner bringing together peers from across the enterprise services landscape. Over a three-course dinner at the iconic Bulgari Hotel, guests will enjoy candid, off-the-record conversation on one of the most pressing operational questions of the moment — and leave with sharper thinking, stronger connections, and practical perspectives from those navigating the same challenges.

The Topic
AI-Powered Service in 2026: Staying Ahead of the Curve
Client expectations aren't just rising — they're accelerating. Real-time visibility, faster outcomes, consistent experiences: what was once a differentiator is now the baseline. But as delivery complexity grows, so do the cracks. Misalignment between sales promises and operational reality. Handovers that quietly lose momentum. Performance that drifts before anyone notices.
And then there's AI — moving fast from pilot to production, yet the honest question remains: where is it actually reducing friction, and where is it simply adding a new layer to manage?
Scaling service without scaling headcount isn't a future challenge. It's the challenge, right now — and it demands sharper workflow design, cleaner data, and real accountability across the full client lifecycle.
Join us for an open discussion on where the real breakdowns happen, and explore:
What separates AI initiatives that successfully scale into core service operations from those that remain stuck in pilot mode?
How are organisations ensuring trust, control, and quality as AI becomes embedded in customer-facing and internal service workflows?
Where is AI delivering the most tangible operational impact today — and how are leaders measuring and proving that value?

The Evening
6:00 PM — Arrival of guests
6:30 PM — Welcome address by The Ortus Club
6:40 PM — Short address by monday.com
6:45 PM — Discussion instigated by the moderator and continued by the group
7:45 PM — Discussion brought to a close; guests are encouraged to continue networking

Who Should Be in the Room
This dinner is designed for senior leaders who are actively navigating the challenge of scaling AI beyond the pilot phase — embedding it as a true operational advantage in service delivery, while balancing automation with governance to drive consistent, measurable impact.
Relevant titles include: Chief Information Officer, Chief Operating Officer, Chief Technology Officer, VP of Operations, VP of IT, VP of Service, Head of Operations, Head of IT, Head of Service Operations, Head of AI Transformation, Head of Digital Transformation, Director of IT, Director of Operations, and Director of Service Delivery.

Confirmed Attendees Include
Head of IT Operations, Laing O'Rourke
VP of Service Delivery, Computacenter
Director of Digital Transformation, Serco
Head of AI & Automation, Babcock International
GM of Technology Operations, Compass Group
VP of IT, De La Rue
Director of Service Operations, Amey
Head of Operations Technology, Biffa
GM of Digital Services, Mitie
VP of AI Transformation, Intertek

How to Join
Attendance is complimentary and by invitation only. To request a seat or confirm your place, please use the registration link on this page. Once your attendance is confirmed, a calendar invite and full event details — including the venue address — will follow shortly.

The Host
monday.com is a work management platform built to help teams and organisations run their operations with greater clarity, efficiency, and control. With a flexible, no-code infrastructure, monday.com enables enterprises to design and automate workflows across departments — from project delivery and client onboarding to service operations and AI-powered process management — giving leaders the visibility and accountability they need to scale confidently.

The Organisers
The Ortus Club runs executive knowledge-sharing events worldwide, bringing senior leaders together for curated, off-the-record discussions in a relaxed, peer-to-peer setting.