Zendesk Showcase Munich 2026

Shaping the Future of CX: Insights, Ethics, and Innovation 🌟

About the Event

Zendesk Showcase is making its way back to Munich! This event is tailored for everyone, whether you're a seasoned customer eager to refine your processes or a prospective client on the hunt for the ideal solution to enhance your CX journey.

We are thrilled to have Premium Plus as an official sponsor of Showcase Munich! This partnership guarantees not only high-level keynotes but also practical, "boots-on-the-ground" insights. Join us at Design Offices Macherei to discover how we transform Zendesk’s innovative solutions into successful, real-world applications.

Meet the Premium Plus Team 🤝

Throughout the day, you can find the Premium Plus team actively engaging with attendees! Look for us in the expo area and on the Product Stages. We are bringing:

• Cool Success Stories: Real-world examples of how we've empowered brands to excel in AI-driven CX.
• Expert Consultations: Our specialists will be available for 1-on-1 discussions to guide you through your 2026 strategies.
• Live Insights: Don't miss our Partner Spotlight sessions, where we’ll dive into execution and optimization techniques.

The Agenda 🗓️

• 12:00 PM: Arrival & Networking Lunch - Start your day with a warm welcome! Enjoy a coffee and connect with the Zendeskians and the Premium Plus team.
• 12:30 PM: Main Stage: Welcome & Keynotes - Kick off the future of exceptional experiences.
• 01:30 PM – 05:00 PM: Choose Your Journey:
  • Main Stage: Customer Spotlights and Ethics Panels featuring Prof. Dr. Alena Buyx.
  • Product Stage I: In-depth technical sessions on the Zendesk platform.
  • Product Stage II: Partner & Customer Spotlights, where you'll find Premium Plus sessions focused on practical AI strategies and success stories.
• 05:30 PM – 08:00 PM: Networking & Drinks - Wrap up the day by mingling with CX leaders, the Premium Plus team, and peers over refreshments.

Featured Speakers 🎤

• Tanja Hilpert – VP Central Europe, Zendesk
• Shashi Upadhyay – President, Product, Engineering and AI, Zendesk
• Prof. Dr. med. Alena Buyx – Ethics in Medicine & Health Tech, TUM Munich
• Matthias Göhler – EMEA CTO, Zendesk
• Nora Blum – Psychologist & Entrepreneur
• Premium Plus Expert Team – Partner Spotlight & Implementation Strategy

Location & Logistics 📍

Design Offices Macherei
Weihenstephaner Str. 12, 81673 Munich
Note: Space is limited! Registration via Luma acts as an application; your spot will be confirmed via email upon acceptance.

Get Your Tickets Here! 🎟️

Secure your spot today!