The Future of AI-Powered Service Roundtable

Join Us for an Exclusive Executive Roundtable Dinner & Discussion 🍽️🤝

The Future of AI-Powered Service Roundtable
The Ortus Club and monday.com are excited to invite senior IT and Operations leaders in London for an exclusive roundtable dinner! Engage with peers from across the enterprise services landscape at the prestigious Bulgari Hotel, where you'll enjoy a three-course meal alongside candid discussions tackling one of today's pressing operational questions. This event promises valuable insights, enhanced connections, and fresh perspectives from fellow leaders navigating similar challenges.

The Topic

AI-Powered Service in 2026: Staying Ahead of the Curve
Client expectations are rising rapidly. Real-time visibility, faster outcomes, and consistent experiences have shifted from being mere differentiators to becoming essential. As we face increasing delivery complexity, it's crucial to address misalignments between sales promises and operational realities, and to manage performance continuity.

AI is evolving swiftly from pilot projects to full implementation, yet many are left wondering where it effectively reduces friction and where it merely adds complexity. The task of scaling service without increasing headcount is a current challenge requiring sharper workflow designs, cleaner data, and accountability throughout the client lifecycle.
Join the discussion exploring:

• What distinguishes successful AI initiatives from those stuck in pilot mode?
• How are organisations ensuring trust and quality as AI integrates into service workflows?
• Where is AI making the most measurable operational impact today, and how are leaders assessing that value?

The Evening Schedule

• 6:00 PM: Arrival of guests
• 6:30 PM: Welcome address by The Ortus Club
• 6:40 PM: Short address by monday.com
• 6:45 PM: Discussion commenced by the moderator and continued by the group
• 7:45 PM: Conclusion of discussion; guests are encouraged to network

Who Should Attend

This dinner is tailored for senior leaders focused on successfully scaling AI beyond pilot phases and embedding it as a genuine operational advantage in service delivery—balancing automation with governance for consistent, measurable impact.
Relevant titles include:

• Chief Information Officer
• Chief Operating Officer
• Chief Technology Officer
• VP of Operations
• VP of IT
• VP of Service
• Head of Operations
• Head of IT
• Head of Service Operations
• Head of AI Transformation
• Director of IT
• Director of Operations
• Director of Service Delivery

Confirmed Attendees Include

• Head of IT Operations, Laing O'Rourke
• VP of Service Delivery, Computacenter
• Director of Digital Transformation, Serco
• Head of AI & Automation, Babcock International
• GM of Technology Operations, Compass Group
• VP of IT, De La Rue
• Director of Service Operations, Amey
• Head of Operations Technology, Biffa
• GM of Digital Services, Mitie
• VP of AI Transformation, Intertek

How to Join

Attendance is complimentary and by invitation only. To request a seat or confirm your attendance, please use the registration link on this page. Once confirmed, you will receive a calendar invite and detailed event information, including the venue address.

The Host

monday.com is a work management platform designed to help teams operate with greater clarity, efficiency, and control. With a no-code accessible structure, it empowers enterprises to streamline workflows across various departments—from project delivery and client onboarding to service operations and AI-driven process management.

The Organisers

The Ortus Club hosts executive knowledge-sharing events worldwide, creating opportunities for senior leaders to engage in curated and off-the-record discussions in an inviting, peer-to-peer environment.