The Future of Tech & Customer Experience

What does exceptional customer experience look like in 2026 - and how are technology teams shaping it?
As AI transforms the way brands operate, technical teams are under more pressure than ever to move faster, build smarter and deliver more with less. From the rise of coding agents to increasing expectations around productivity and output, the role of engineering and technology leadership is rapidly evolving.
Join us for an intimate CX Collective discussion bringing together technology leaders to explore the future of customer experience, AI and innovation in ecommerce.
Expect honest conversations, practical insights and a few provocative hot takes designed to spark debate around questions like:
Will AI agents reduce the need for traditional engineering hires?
What happens when technical teams are expected to deliver 2x the output?
How do we balance speed, automation and customer experience?
What does great collaboration between CX, product and engineering look like in the AI era?
Which brands are building experiences customers will actually remember?
To keep the conversation interactive, guests will receive discussion prompts and challenge cards throughout the afternoon - designed to encourage fresh thinking, open debate and shared problem-solving with peers navigating similar shifts.
An afternoon for ambitious technology leaders who care deeply about the future of customer experience - and want to help shape it.