When Models Are Right but Trust Is Wrong - Why Risk Becomes a Leadership Issue Before It Becomes a Technical One.

Hosted by Natacha Lord

Global Head Model Risk Management at Rabobank

Over the last decade, many organizations have strengthened their model frameworks, increased validation discipline, and improved compliance. Yet, across the industry, we continue to witness trust failures—conduct, reputational, and legitimacy issues—not necessarily due to models being “wrong,” but because decisions lack explainability, challengeability, and clear ownership.

This round table will delve into the shift where risk transitions from being a technical problem to a leadership responsibility. Using AI and model-driven decisions as a stress test, we will explore how transparency, accountability, and human judgment must evolve to maintain trust with supervisors, customers, employees, and society.

The aim is not to discuss frameworks or regulations but to uncover how senior leaders must think and act differently when complexity outpaces explainability.

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