CX Lunch & Learn: Customer Success at Scale with Nandor Orvos

For our next CX Lunch & Learn, we're excited to have Nandor Orvos, Global VP Customer Success Engineering & Support at SAP LeanIX. With 15+ years in enterprise software and SaaS, Nandor operates at the intersection of Customer Success, Solution Engineering, and Revenue Growth - his focus: turning post-sales functions into commercial engines that drive Net Revenue Retention, expansion and long-term customer value.

Nandor joined LeanIX as it scaled into one of Germany's standout B2B SaaS success stories, helping build and lead global Support and Customer Success Engineering through its rapid international expansion. After LeanIX's acquisition by SAP, he moved into his current role as Global VP, now leading Customer Success Engineering & Support for SAP LeanIX worldwide, connecting Sales, Product, and Post-Sales into one revenue motion.

Among others, he'll share his perspective on:

Customer Success as a revenue function - not a cost center

Scaling Customer Success and Solution Engineering under hyper-growth, across countries

AI-driven Customer Success models and what they change about how CS gets built

Building high-performing, customer-centric teams, and translating technical value into business outcomes

Although we'll predominantly focus on CX/CS topics, there's plenty here for anyone interested in building customer-centric teams, connecting post-sales with revenue, and leading an organization through growth, transformation and integration.

You can expect plenty of room for discussion – this is designed to be a real conversation, so bring your questions around CX, customer growth, team building, and scaling.

Please RSVP by July 28th so we can plan food accordingly. We look forward to seeing you there.