Proving CS Value: How to effectively communicate your value "up"

Customer Success teams are busier than ever, but are we communicating impact in a way executives truly value?

This event is designed to equip Customer Success professionals with the tools and language to clearly articulate their impact in terms that leadership cares about: outcomes, value, and measurable business results.

Through a dynamic panel discussion, live Q&A, and networking, we’ll explore how to position CS as a strategic growth partner.

💡 What You’ll Walk Away With:

• Learn what "communicating up" looks like at different levels
• Frame Customer Success more strategically in 2026
• Identify and prioritize the metrics that resonate with your internal audience
• Advocate for yourself through the work you're doing, helping to position Customer Success and your role as critical within your organization.

📖 Agenda Overview:

• 5:30 – 6:00 PM | Arrival + Check-in
  Check-in, mingling, food & drinks (non-alcoholic). Please arrive on time; we’ll begin promptly at 6:00 PM.
• 6:00 – 7:00 PM | Panel Discussion + Q&A
• 7:00 – 8:00 PM | Networking
  Once the panel wraps, we’ll open it up for networking! Grab a bite and meet new faces.

If you’re ready to elevate how you communicate impact and influence executive conversations, this event is for you!
👥 Seats are limited, make sure to register to the event to confirm your spot!

✨ If your plans change, please update your lu.ma attendance so we can plan food and seating.

Women of Customer Success – Chicago 💛