Running Agentic AI on WhatsApp

Running Agentic AI on WhatsApp
Agentic AI is rapidly transforming customer engagement but greater autonomy brings greater responsibility. In this session, Val demonstrates how the Model AI Governance Framework (MGF) for Agentic AI can be applied to deploy and govern AI agents on WhatsApp safely and effectively.
Explore real-world risks from prompt injection and automation bias to multi-agent handoffs and PDPA compliance and learn practical approaches to risk assessment, human oversight, and operational safeguards. You'll walk away with actionable insights for deploying agentic AI responsibly in customer-facing environments.
You'll see real examples, live demos, and proven workflows that businesses are using today to automate sales conversations and convert more leads through WhatsApp.
🛠️ 2–3PM: Workshop Dive deep into a specific topic through a guided, hands-on session with the facilitator.
🤝 3–5PM: Community Clinic Bring your projects, questions, roadblocks, and ideas. Facilitators and fellow community members will be on hand to give feedback, troubleshoot challenges, swap experiences, and help each other move forward.

Community Clinic
Stick around after the workshops for an open, collaborative session with facilitators and fellow community members. Bring your projects, ideas, questions, roadblocks, or half-finished experiments.
Whether you're exploring AI adoption for your SME, refining content and storytelling, rethinking customer engagement, designing agentic workflows, or troubleshooting a technical build, this is a space to exchange ideas, get feedback, and learn from one another.

Speaker
Val Yap is the Founder of Goma AI. As the former founder of PolicyPal, she brings firsthand experience building and scaling a technology business in the Singapore market. Over the past five years in Silicon Valley, she has built and run AI workshops with SMEs and startups, equipping non-technical operators with practical, deployable skills.
TechFin Global offer industry-led courses in Artificial Intelligence, FinTech, co-developed with global university partners
"Supported by the Singapore Global Network (SGN), a division under Singapore Economic Development Board (EDB). Join SGN to become a member of a 110,000-strong global network of professionals and friends with Singapore at its heart. Learn more at www.singaporeglobalnetwork.gov.sg."