So You Have a Great Product, Now What? I Kindworks Consulting, LLC

You've built something people want. Now you're losing them. This hands-on workshop helps early-stage founders and startup operators close the gap between product-market fit and sustainable growth by designing the customer success and onboarding processes that actually reduce churn.

Participants will work through a practical framework to define what "customer success" means for their specific product, map the critical moments in their onboarding journey, identify the friction points causing drop-off, and leave with a concrete action plan they can implement the following week.

Facilitated by Kindworks Consulting, a boutique management consultancy specializing in process mapping, change management, and technology assessment and implementation.