Talk & Workshop: Value Exchange Redefined - How Service Design Adapts to AI

Tuesday, April 28st - 6:30-8:00 PM EDT
Talk & Workshop:
Value exchange redefined: how service design role is adapting in organizations to deliver on agentic ai

Event Description
This talk will go over the ongoing evolution of the service industry and how the low code/no code revolution is requiring service designers to rethink how to design for services using an agentic workflow mindset. The talk will be followed by an open discussion about this topic where participants will have the opportunity to share and reflect with others about their experience.

About Our Speaker
Carol Massa
Carol is a multi-disciplinary designer with more than ten years of experience working at the intersection of innovation, design and technology.

Her focus has been on improving service experiences in large complex healthcare systems through digital health platforms. As a Service Design Lead at Northwell Health, she acts as a facilitator to enhance service experiences for patients and clinicians and works with key stakeholders across departments on AI strategy leveraging digital partnerships inside and outside of the healthcare system

Agenda

6:30-7:00PM Meet & mingle over food and drink 7:00-8:00PM Presentation
8:00-8:15PM Discussion & Networking 8:15PM - ? After-Party

Address
Intuit
51 Astor Place
New York, NY 10003

After-Party:
No Bar
The Standard
25 Cooper Sq

Financial Transparency & Scholarships
As a non-profit, we do our best to strike a balance between making our events available to all and ensuring we keep the lights on. For this event, we are charging $10.

If this amount is prohibitive for you to attend this event, please message Barry on Meetup and we’ll provide you a scholarship to this event. You can also email us at sdn.newyorkchapter@gmail.com as we may miss messages on this platform. If you’d like to provide scholarships, please message [Barry](https://www.meetup.com/sdn