Zendesk Showcase London 2026

Revolutionize your CX approach with AI-led innovation.
About the Event
Get ready for an exhilarating day at the Zendesk Showcase in the heart of London. This isn't just another tech conference. It’s an immersive deep dive into the AI-led transformations reshaping the world of customer and employee experience.
Be the first to witness cutting-edge product innovations and hear riveting stories from industry leaders on their AI adventures. From AI Voice and Copilot to QA & AI Agents, we’re uncovering the tools that are defining the next decade of service.

We are thrilled to announce that Premium Plus is a lead sponsor for the London Showcase! Known for turning complex CX goals into reality, the Premium Plus team will be taking the stage to share exclusive success stories. See firsthand how top-tier brands are using Zendesk and AI to achieve measurable results and world-class service.
The Highlights 🚀
The Vision: Zendesk CTO Adrian McDermott shares his roadmap for what’s next in AI.
The Human Side of Tech: Tech journalist Vivianne Bendermacher and her AI avatars explore how AI is shaping our world.
Interactive Learning: Dynamic workshops designed to boost your AI readiness.
The Showcase: Live demos of AI Voice, Contact Center, and Employee Services.
Networking: Connect with industry peers and our expert product teams.

Event Agenda 🗓️
09:30 AM | Registration & WelcomePick up your badge, grab a refreshment, and explore the Expo Area.
11:00 AM | The Vision KeynoteDiscover the future of exceptional experiences and the unveiling of our latest AI and automation innovations.
12:30 PM | Lunch & ConnectionRefuel and network. Drop by a product demo, join a networking workshop, or visit our sponsor booths.
14:00 PM | Breakout SessionsCustomise your journey. Choose from a variety of deep-dive tracks (details coming soon).
16:00 PM | Expert Panel DiscussionsHear directly from the experts (details coming soon).
17:30 PM | Drinks & NetworkingCap off the day with great food, refreshing drinks, and final conversations.