To Customer Value and Beyond

We are excited to announce our next meetup, which will again be hosted at the beautiful HubSpot Berlin offices.

Get ready for rooftop views, snacks, drinks and plenty of opportunities to learn and share.

Agenda:
• 18:30 – 19:00: Arrival and Registration

• 19:00 – 19:15: Welcome & Opening Remarks

• 19:15 – 19:45: Impulse talk on "Challenges of measuring ROI in AI projects" from Stefan Kiefer, VP Customer Experience at Octonomy AI

• 19:45 – 20:30: Panel Discussion with Dr. Katharina Prohl-Schwenke, author of "Customer Success Management" (Springer Professional) & Co-Founder of the CustomerSuccess Academy, Julian Janecke, Head of Customer Success at nilo and Stefan Kiefer, VP Customer Experience at Octonomy AI.

• 20:30 – 21:00: Networking

A heartfelt thank you to our friends at HubSpot for providing the location & Drinks. Food will be provided by addressable value.

Expect an exciting and engaged discussion and feel free to bring questions of your own.